What our clients say



Some of our clients have recently said:

Parker 51 Repair:

"You recently repaired my 65 year old Parker 51.  This is just a vote of confidence, my pen works well, almost like a new one."
Brian Cawte, July 2017

Sheaffer Snorkel Purchase:
"Thanks a lot. You really went above and beyond to back this sale. That is really commendable. I’ll no doubt purchase from you again and will recommend you to my friends. Thanks for the spectacular service. My hat’s off to you."
Kevin Parks, Seoul, South Korea, June 2017
Parker 51 Repair:

"My Parker 51 is now usable! What a fantastic job you've done on it.  Thank you so much.  I'm now a disciple and am recommending you to friends who use fountain pens. "
Alan Hoare, February 2017

A satisfied customer:

"I am very happy with all of the pens I have purchased from you. I use them all at different times and find them fascinating. Many younger people at my work often ask me what  am i writing with as they have never seen or heard of a fountain pen. I am always happy to enlighten them.  My writing has improved enormously and is legible again. I learned to write with fountain pens in my early school years (unfortunately many years ago now!). It appears I never really forgot how to use and write with a fountain them. I am continuing on my quest to bring the use of the "the fountain pen" back" to life again. Lets see how it progresses.  If you want to put those comments on your web site - be my guest."
Bill Fleming,  February 2017

Repair of a crushed silver eyedropper fountain pen:

"What great service you offer.  I'd have never thought that silver pen to be capable of any form of restoration let alone the creative and masterful artistry you displayed in repairing my silver family heirloom which will live for many more generations."
Alain Hublot, Spain, November 2016

Repair of Waterman 100 year pen:

"I never believed Eric when he said you could re-make all of the missing parts for my Waterman which I know arrived with you as a tragic batch of parts.  I cannot understand how you made the missing parts but, you did.  Great workmanship which you should be very proud of.  I'm now very proud of the pen."
Stephen Johnston, Harrogate, UK, July 2016

Sheaffer Snorkel Sale:

"I am pleased to report that the pen survived its journey thanks to the careful and professional way in which it was packed, and I thank you for it.  I am most impressed by the pen which looks better than the description on the website had led me to believe.  So far the pen equals or exceeds my expectations.  The pen's clean condition impressed me ... the nib and filling system were perfectly clean from the start.  I'm most impressed and look forward to our next pen or nib!"
Bill Gerber, Israel, December 2015

A broken section and ink-feed "ïmplant" by way of repair:

"Thank you for a job well done.  The repair was flawless."
Fabian Wong, Victoria, September 2015

Parker 51 sale:

"Your service has been great.  The pen is majestic.  Pensmith's description of the item is spot on, with the exception that I get the feeling that you under-rate so as not to disappoint.  Will definitely be coming back for more items. Packaging was superb ... On a scale of 1 to 10, right now I am an 11.5 - ecstatic.  Would absolutely recommend Pensmith to others."
June 2015

And on another sale of a Parker 65 fountain pen:
"I am loving this pen.  Just love verything about it ... At present if I had to choose  a death row pen to write my last epistle, it would be this pen. And you can put that in your blog."  And, we did!
September 2015
Wayne Yorath, South Australia,

Complex repair of Sheaffer Sterling Silver fountain pen:


"I wanted to send you a short note before Easter just to acknowledge and thank you for the work you did repairing my Silver Sheafer pen (originally my father’s pen).   I can report to you that the pen is working well with the new inside that you built and I am using it again every day. I know you spent a deal of time figuring out how to fix it and then getting the parts and doing the work.  The end result is excellent.  Not only does the pen work but you were able to fix the barrel so that the pen top fits properly again and it looks beautiful, just as it did when Dad had it.   I’m grateful for your hard work and I wanted to tell you that.  Hopefully the pen will continue to work for some time yet but nothing’s perfect and I’m not expecting it to last forever.  I am grateful though, to have it back in my pocket. "
Victorian Barrister, April 2015

Conway Stewart cap repair:

"Thank you very much for repairing my cap and for your generosity.  I am very happy with the repair and there are no signs of any repair on the outside.   I look forward to purchasing from you again."
Derek Truong, NSW, February 2015

June 2014 - Pens for films:

We supplied the vintage pens to Gallipoli Productions Pty Ltd ( a division of South Australia Film Corporation) for use by actors in "Deadline Gallipoli", a mini-series telling the story of journalists of the day who struggled to obtain the truth from Government about Australia's fighting status during Word War I.  The series will be released to coincide with the 2015 Anzac Day Centenary.

Conway Stewart VIntage Pencil:

"The Conway Stewart pencil has arrived  safely.  Thank you for your fine work.  It will make an excellent 70th birthday present. "
Sue Gore, St Kilda, May 2014

Eversharp Skyline restoration:


"I'm amazed at how my Skyline looks.  It is a totally different pen - almost unrecognisable.  Everything on the pen had perished, plating included.  You've done a wonderful job in bringing it back to life as a usable and practical old pen."
Frank Leopold, Brisbane, February 2014

A Eversharp Doric restoration:

"Thank you for your skill and fine work in restoring my late father's Doric.  The pen looks brand new and writes like it."
Peter Mercer, Auckland, New Zealand, October 2013

A Parker Duofold repair:

"Just a note to thank you for the repair job you did on my Parker Duofold pen with the failed plunger and crossed nib. The pen has never worked better with excellent ink flow and smmooooth writing. It is a delight to use again!"
Geoff Wood, Victoria,  January 2013

A fine, matched Conway Stewart Dinkie set:

"The Dinkie pen and pencil set arrived safely today.  It was fun to unwrap the well packaged parcel!  I am delighted to renew my Conway Stewart writing experience ... Thank you for prompt, friendly and efficient service (and for telling us ow they were manufactured) ... It makes these writing instruments more special."
Val Campbell, Carwoola, N.S.W., July 2012

A Swan Leverless purchase:

"The Swan leverless fountain pen finally arrived today. Just a quick email to say I'm delighted... the nib is responsive and gives a good variation of line, as you can see in the attached jpg. I'm happy."
Jeff Hoyle, Wanneroo, Western Australia, January 2011

Jeff's cartoon using his new Swan Leverless:



[for more examples of Jeff's cartoon work, follow this link www.jeffsinkpad.blogspot.com]

A recent vintage pen pen purchase:

"I am blown away with the way these pens perform.  They obviously experience much loving care in your hands while being restored.  I am particularly impressed with the (vintage) Conway Stewart.  It could well be the best fountain pen I've ever used."
Peter Carlsen, Woodgate Beach, Queensland, January 2011

After restoring a pair of Conway Stewarts that hadn't seen daylight for 30 years:

"Today I received my pen and pencil back from you and I just wanted to say thank you again.  ... They are just like new."
Robert Looker, Manly, N.S.W., July 2010

Following a recent repair:

"I am so delighted you have been able to repair the pens which have sentimental memories.  What a pity that people are not writing letters, as the email seems to have taken over.  A letter in the letter box is a rarity but my grandson in Australia likes to get my letters, so the pens will be put to good use.  Thank you."
Joan Gross, Lower Hutt, New Zealand, June 2010

After a vintage pen purchase:

"The package arrived today with the ink and the two pens.  Thank you very much, I am delighted ..."
Andrew Mason, Queensland, March 2010

Another vintage pen purchase:

"My wife grew up in the UK.  She pronounced the pen 'wonderful'.  I'm afraid the pen is no longer mine!"
Alan Gloeckle, Merrick, NY, U.S.A.

And:

"Just a quick note to say thanks for the Novelli pen.  Very handsome pen!  Thank you for such a smooth transaction."
Mark Srebnick, Redwood City, CA, U.S.A.

After a nib repair:

"... the nib works as well as the day I bought the pen."
Bob Doyle, Canberra, A.C.T. - January 2010.

After a total restoration of a 1905 Onoto:

"Doesn't make much sense to spend money on a worn out pen but it was my father's 21st birthday present. It reminds me of  the axe I have in the shed - it has had two new heads and five new handles but, it is the best axe I've ever had. Thank you very much for a great job."
Bill Tyson, South West Rocks, N.S.W. - December 2009.

After a recent purchase of a vintage pen:

"A few months ago I bought a lovely old Conway Stewart 286 pen from you.  I am pleased to be able to tell you that I use it almost every day.  It is a real pleasure to use."
Denis Kennelly, Malvern, S.A. - October 2009.

After a vintage pen purchase:

"Perhaps you recognize the pen.  It's the Conway Stewart Duro you sold me.  It writes beautifully as you can see.  I'm still getting used to the flex in the nib.  Many thanks, I will enjoy my pen for years to come."
Dominic Frinzi, Arizona, U.S.A.. - September 2009



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